FREQUENTLY ASKED QUESTIONS
What Does Bazinga Mean?
Made famous by Dr Sheldon Cooper on the Big Bang Theory a popular TV comedy series, the term "Bazinga" is a variation of the popular word “zing” which people use to denote a “gotcha” or "surprise" moment.
What Areas Do You Operate In?
At the current moment we offer our entertainment services in a 30km radius of Bern, Basel, Zug, Lucern and Zürich. And have plans to expand our services to Geneva in 2021.
Are There Any Additional Travel Charges?
Travel charges are included in our pricing for events and parties within a 20km radius of Zürich. For events outside of that area we charge CHF1 per kilometre.
Are Your Entertainers Good With Children?
Bazinga Parties recruits staff that are primarily working in or studying ECD and that have a passion for working with children. Each new entertainer goes through a 3 month training program to ensure that they deliver the high quality service Bazinga is famous for.
Can I Request Specific Entertainers?
Generally we we are happy to accommodate requests for specific entertainers, however as our calendar is often fully booked this is not always a possibility.
What Are Your Payment Terms?
We require a 50% deposit to confirm and "hold" your booking time and date for you, the balance of the full amount owing is due on the day of your event.
Does Bazinga Parties Offer Refunds?
We don't offer refunds on our parties, as we still have to cover our operating costs and salaries. If we are at fault for a mishap at the party or if we believe our service wasn't up standard we do on some occasions offer a discount on the amount still owing.
What If I Need To Cancel My Party Do I get My Deposit Back?
Bazinga Parties doesn't provide refunds for cancelations, in most cases we turn down other bookings to keep your dates and times available for you. However if you are canceling your booking far in advance (4 - 6 weeks) due to circumstances beyond your control. We will on occasion provide our clients with a voucher for the amount they have paid which can be used the following year or given as a gift to a friend who has a party coming up.
Can I change My Party Date and Time After It Has Been Booked?
When possible we will do our best to accommodate date and time changes if made far enough in advance. We do however get booked up 2 - 3 weeks in advance and if our schedule is full we won't be able to make any changes.
How Far In Advance Should I Book?
The earlier the better! Most of our bookings are made 3 - 4 weeks before the date of the party, but we will do our very best to fit in even last minute requests.
What Payment Options Do You Offer?
For the 50% deposit to confirm your party booking we accept EFT's or Twint. For the balance you can pay it in cash to your entertainer on the day, or by Twint / EFT after the party booking.
Can I Change The Service I Booked On The Day?
In most cases the entertainers arrive at the event with the equipment they need for the services booked so changes on the day are not usually possible.
The Kids Are Loving The Entertainment, Can I Extend The Time?
Depending on the schedule of the entertainers, and the bookings they have after your event, it is usually possible to extend the time. Please discuss it with the entertainer on the day, we will update the invoice with the additional time you requested and send it to you from the office the next working day.
What Languages Can The Entertainers Communicate In?
Our entertainers can communicate with the children in English and German.
I Loved The Service How Can I Spread The Word About Bazinga?
If you loved the entertainment and would like to help us add fun to more parties around Switzerland, please review our Google My Business Page in your area. Thank you 🙂